Tweak Day

Tweak Day was born from my frustration I had in not being able to service our clients with small jobs and requests. What was happening with our job system, was smaller tweaks and requests were being pushed back and done after major jobs or when we had time or after hours. We could never give an estimated time on how long it would take to complete a task. Now, every Friday is Tweak Day. All the small jobs, chasing up the odd matter, ringing and saying hi to clients is done on a Friday. If a job is urgent we have an 'acceleration plan' for that, but most clients are happy to wait the normal course to get their jobs done. This way no one suffers - especially with the acceleration plan. Urgent jobs are usually done out of office hours and incur a higher fee, but it means customers that have current projects underway do not suffer. To us Tweak Day is becoming our customer day - well every day is our customer day - I mean that on Friday's every MerlinFX employee has to wear a clients tshirt or cap etc. All day. So if you have company T Shirts and you're interested in giving them to us, we're happy to wear them for you. Contact me for sizes - I take 3XL - I hope you have one size fits all :) I am a mountain of a guy!